Privacy Policy

1. Who we are

This Privacy Policy applies to House 35 Global Infotech LLP, a Limited Liability Partnership registered under the Ministry of Corporate Affairs, Government of India (Registration No. ACl-1059).

Our registered office is at: FL 1201 Dev Ratna, Plot 100, Sector 14, Panvel 410206, Maharashtra, India.

We operate the website house35globalinfotech.com and provide IT services, web hosting, software development, BPO, and training services to clients in India, Dubai, UAE, Qatar, Saudi Arabia and internationally.

For any privacy-related concerns, contact us at: hello@house35globalinfotech.com

2. Data we collect

We collect personal data only when you voluntarily provide it to us. The categories of data we may collect are:

2.1 Information you provide directly

• Contact forms: Your name, email address, company name, country, the service you are enquiring about, and your message.
• Service enquiries and quotes: Project details, budget ranges, and requirements you share when requesting a quote.
• Client onboarding: Business name, billing address, and contact details required to deliver a contracted service.
• Email correspondence: Any information you share when communicating with us by email.

2.2 Information collected automatically

• Server logs: IP address, browser type, operating system, referring URL, and pages visited. This is standard web server logging retained for security purposes.
• Cookies: We use minimal cookies. See Section 5 for full details.

2.3 Information we do NOT collect

• Payment card numbers or banking details — all payments are handled via secure third-party payment processors.
• Government ID numbers or Aadhaar details.
• Biometric data of any kind.
• Sensitive personal data as defined under the Information Technology Act, 2000 (India).

3. How we use your data

We use the personal data we collect for the following purposes:

• To respond to your enquiry — when you contact us via our website or email, we use your details to reply to you.
• To deliver contracted services — name, email, and billing details are required to provide the hosting, software, or other IT services you have engaged us for.
• To send service-related communications — invoices, renewal reminders, support updates, and technical notices relating to services you have purchased.
• To improve our website — anonymised usage data helps us understand which pages are useful and identify technical issues.
• To comply with legal obligations — we may be required to retain certain records under Indian tax and company law.

We will never use your data for unsolicited marketing without your explicit consent.

4. Data sharing

We do not sell, rent, or trade your personal data to any third party.

We may share limited data in the following circumstances only:

• Service delivery partners: Where a sub-contractor or technology partner is involved in delivering your project, they will receive only the data necessary for that specific task and are bound by confidentiality obligations.
• Payment processors: If you make a payment, your billing details are processed by our payment gateway provider. We do not store card details.
• Legal requirements: We may disclose data if required by law, court order, or a competent regulatory authority in India or the jurisdiction of our client.
• Google Fonts: Our website loads fonts from Google Fonts (fonts.googleapis.com). This means your browser makes a request to Google's servers when you visit our site. Please refer to Google's Privacy Policy for details.

5. Cookies

Our website uses minimal cookies. We do not use advertising cookies, tracking cookies, or third-party analytics cookies by default.

5.1 Essential cookies

These are technically necessary for the website to function. They do not track you across other sites and do not store personal data.

5.2 Third-party cookies

Google Fonts: When your browser loads fonts from Google's servers, Google may set cookies according to their own privacy policy. We have no control over these. You can opt out via Google's privacy controls.

5.3 Future analytics

If we add website analytics (such as Google Analytics), we will update this policy and display a cookie consent notice before activating any such tracking.

6. Data retention

We retain personal data only for as long as necessary for the purpose for which it was collected:

• Enquiry data (contact form submissions not resulting in a contract): retained for up to 12 months, then deleted.
• Client project data: retained for the duration of the contract and up to 3 years thereafter, as required for accounting and legal purposes under Indian law.
• Invoices and billing records: retained for 7 years as required under the Income Tax Act, 1961.
• Server logs: retained for up to 90 days for security monitoring, then deleted.

7. Your rights

You have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may ask us to correct inaccurate or incomplete data.
• Right to deletion: You may ask us to delete your personal data where we no longer have a legitimate reason to retain it. Note that we may be required to retain certain records by law.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw consent at any time.
• Right to object: You may object to processing of your data for direct marketing purposes.

To exercise any of these rights, email us at hello@house35globalinfotech.com. We will respond within 30 days.

These rights are provided in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000, India, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

8. International visitors — Dubai, UAE, Qatar & Saudi Arabia

We actively serve clients in India, Dubai (UAE), Qatar, and Saudi Arabia. If you are accessing our website or services from outside India, please note:

• Your data is processed and stored in India, where our registered office and servers are located.
• By submitting your data, you consent to its transfer to and processing in India.
• We comply with applicable Indian data protection law. For clients in the UAE, Qatar, and Saudi Arabia, we handle your data in a manner consistent with the privacy principles of your jurisdiction.
• If you are a UAE resident, your rights under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) may also apply to the extent that we process your personal data.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption on all pages of this website.
• Access controls limiting who within our team can access personal data.
• Secure, password-protected systems for storing client information.

No method of data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us immediately at hello@house35globalinfotech.com and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The “Last updated” date at the top of this page will reflect any changes. We encourage you to review this page periodically.

For material changes, we will make reasonable efforts to notify active clients by email.

12. Contact us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

We aim to respond to all privacy-related enquiries within 30 days.