Refund Policy

1. Overview

This Refund Policy applies to all services provided by House 35 Global Infotech LLP (Registration No. ACl-1059) to clients in India, Dubai (UAE), Qatar, Saudi Arabia, and all other countries.

We believe in fair and transparent terms. Different types of services have different refund conditions, which are explained clearly below. If you have a question before purchasing, we encourage you to contact us first.

Service type	Refund eligibility	Window
Web hosting — monthly plan	Eligible	Within 30 days of purchase
Web hosting — annual plan	Eligible	Within 30 days of purchase
Hosting renewal	Not eligible	—
Domain registration	Not eligible	—
Domain renewal	Not eligible	—
Software / web project — before work starts	Eligible	Before commencement
Software / web project — in progress	Partial	Uninvoiced milestones only
Software / web project — completed	Not eligible	—
Bulk email plan	Eligible	Within 14 days, unused credits
IT consulting (retainer)	Partial	Unused hours only
Training — before course starts	Eligible	Up to 7 days before start
Training — after course starts	Not eligible	—

2. Web hosting plans

2.1 New purchases — 30-day money-back guarantee

If you are not satisfied with your hosting plan for any reason, you may request a full refund within 30 days of your initial purchase date. This applies to both monthly and annual plans purchased for the first time.

To be eligible:

• The request must be made within 30 calendar days of the original purchase date.
• The account must not be in violation of our Acceptable Use Policy.
• The refund applies to the hosting fee only. Any domain registration fees paid as part of a bundle are non-refundable (see Section 3).

2.2 Renewals

Renewals are not eligible for refund. We send renewal reminders in advance. If you do not wish to renew, please cancel before your renewal date.

2.3 Service credits

If your hosting service experiences downtime beyond our 99.9% uptime SLA, you may be eligible for a service credit. Credits are applied to your next invoice, not refunded as cash. Please contact support@house35globalinfotech.com within 7 days of the incident.

3. Domain registrations

Domain registrations are strictly non-refundable. This is standard industry practice because once a domain is registered in your name, the registry fee is immediately charged and cannot be recovered.

This applies to:

• All new domain registrations (.com, .in, .net, .org, and all other TLDs)
• Domain renewals
• Domain transfers

We strongly recommend verifying your domain choice carefully before purchasing. If you are unsure, contact us for guidance first.

4. Software development & web design projects

4.1 Before work commences

If you have paid an advance and wish to cancel before any work has commenced, you are entitled to a full refund of the advance, minus any bank transfer or payment processing fees incurred.

4.2 Work in progress

Once work has commenced on a project:

• Completed milestones that have been invoiced and paid are non-refundable.
• Any advance paid for future milestones that have not yet commenced may be refunded, at our discretion, after deducting a reasonable charge for planning and preparation work already done.
• The assessment of what work has been completed will be documented and shared with you transparently.

4.3 Completed projects

Once a project has been delivered and signed off (or deemed accepted after 14 days without objection), payments are non-refundable.

4.4 Disputes about deliverable quality

If you believe a deliverable does not meet the agreed specification, please raise this in writing within 14 days of delivery. We will review and either correct the issue or discuss an appropriate resolution. We do not refund on subjective grounds (e.g. change of preference) once agreed work has been completed to spec.

5. Bulk email plans

Bulk email plans may be refunded within 14 days of purchase, provided that fewer than 10% of the purchased email credits have been used.

Once more than 10% of credits have been consumed, or after 14 days, the plan is non-refundable. Unused credits do not roll over between billing periods.

6. IT consulting & BPO retainers

For retainer-based consulting or BPO services:

• Hours already delivered and documented are non-refundable.
• Pre-paid hours that have not yet been delivered may be refunded on a pro-rata basis upon written cancellation with 30 days’ notice.

7. Training programs

• Cancellations more than 7 days before the course start date: Full refund.
• Cancellations within 7 days of the start date: 50% refund.
• Cancellations after the course has started: No refund.
• No-shows: Not eligible for refund.

If we cancel or reschedule a training program, you will be offered a full refund or the option to transfer to the next available date.

8. How to request a refund

To request a refund, please email us at billing@house35globalinfotech.com with the following information:

• Your full name and company name (if applicable)
• The service or plan you are requesting a refund for
• Your original order or invoice number
• The reason for your refund request
• Your preferred refund method (original payment method / bank transfer)

We will acknowledge your request within 2 business days and communicate our decision within 7 business days.

9. Refund processing time

Once a refund is approved:

• Credit/debit card payments: 5–10 business days for the refund to appear on your statement, depending on your bank.
• Bank transfer (NEFT/RTGS): 2–5 business days.
• International wire transfers (for UAE, Qatar, Saudi Arabia clients): 7–14 business days, depending on the receiving bank.
• Refunds are issued in the same currency and to the same payment method used for the original transaction wherever possible.

10. International clients — Dubai, Qatar & Saudi Arabia

For clients in Dubai (UAE), Qatar, and Saudi Arabia:

• All refund policies above apply equally to international clients.
• Refunds will be issued in INR unless a different currency was agreed in your Service Agreement.
• Currency exchange rates at the time of the original transaction will be used as reference for any conversion.
• International bank transfer fees (if any) will be deducted from the refund amount.
• If you have any concerns about cross-border refunds, please contact us before purchasing and we will clarify the process for your specific situation.

11. Contact us

For all refund requests and related enquiries:

We acknowledge all refund requests within 2 business days and aim to resolve them within 7 business days.