Terms of Service

1. The agreement

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “you”) and House 35 Global Infotech LLP (“Company”, “we”, “us”), a Limited Liability Partnership registered under the Ministry of Corporate Affairs, Government of India (Registration No. ACl-1059), with registered office at FL 1201 Dev Ratna, Plot 100, Sector 14, Panvel 410206, Maharashtra, India.

By accessing this website or engaging any of our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms apply to all clients, including those based in India, Dubai (UAE), Qatar, Saudi Arabia, and all other countries.

2. Services covered

These Terms apply to all services provided by House 35 Global Infotech LLP, including but not limited to:

• Software development (web applications, mobile applications, custom software)
• Web design and portal development
• IT consulting and research & development services
• Web hosting (shared, business, and enterprise plans)
• Bulk email services
• Domain registration and management
• BPO and back office services
• IT training and placement services

For each engagement, a separate Service Agreement or Statement of Work (SOW) may be issued. In case of conflict, the specific Service Agreement takes precedence over these general Terms.

3. Use of this website

You may use this website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable Indian law or the laws of your own jurisdiction.
• Transmit any unsolicited commercial communications (spam).
• Attempt to gain unauthorised access to any part of the website or our systems.
• Upload or transmit malicious code, viruses, or any software intended to disrupt, damage, or limit the functioning of the site.
• Reproduce, duplicate, or re-sell any part of our website without our express written consent.

We reserve the right to restrict or terminate your access to the website at any time if we believe you are in breach of these Terms.

4. Client accounts and information

When you engage our services, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of any login credentials provided to you and for all activity that occurs under your account.

Please notify us immediately at support@house35globalinfotech.com if you become aware of any unauthorised use of your account.

5. Payment terms

5.1 Hosting and recurring services

• Hosting plans are billed in advance on a monthly or annual basis as selected at the time of purchase.
• Payment is due on or before the billing date. Failure to pay may result in suspension of the service after a 7-day grace period.
• Prices are stated in Indian Rupees (INR) unless otherwise agreed in writing. International clients may be billed in USD or AED upon agreement.

5.2 Project-based services

• Payment terms for software development, web design, and consulting projects will be specified in the project agreement or Statement of Work.
• Typical payment structure: 50% advance before work commences, 50% on delivery unless otherwise agreed.
• Work will not commence until the advance payment is received and cleared.
• Milestones and payment schedules for larger projects will be set out in the project agreement.

5.3 Late payments

Invoices not paid within the agreed payment period may incur a late payment charge of 1.5% per month on the outstanding amount, calculated from the due date.

5.4 Taxes

All prices are exclusive of applicable taxes unless stated otherwise. GST (Goods and Services Tax) will be added to invoices for Indian clients as required by law. International clients are responsible for any applicable taxes in their own jurisdiction.

6. Intellectual property

6.1 Our intellectual property

All content on this website — including text, graphics, logos, icons, and code — is the property of House 35 Global Infotech LLP and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

6.2 Client deliverables

Upon full and final payment of all amounts due, intellectual property rights in custom deliverables (such as bespoke software, custom website designs, or original content) created specifically for you will be assigned to you.

We retain the right to:

• Use third-party open-source components subject to their respective licences.
• Retain our general methodologies, frameworks, and reusable components.
• Reference the completed project in our portfolio and case studies (unless you request confidentiality in writing).

6.3 Client content

Content you provide to us (text, images, data, brand assets) remains your property. You grant us a limited licence to use it solely for the purpose of delivering the agreed services.

7. Hosting-specific terms

• Uptime: We target 99.9% uptime for all hosting plans. Scheduled maintenance will be communicated in advance where possible.
• Backups: We perform regular backups as described in each hosting plan. You are responsible for maintaining your own independent backups of critical data.
• Resource usage: Shared hosting plans are subject to fair-use limits. Accounts that significantly impact server performance for other users may be suspended with notice.
• Content responsibility: You are solely responsible for all content hosted on your account. See Section 8 for acceptable use rules.

8. Acceptable use policy

You agree not to use our services to host, transmit, or distribute:

• Illegal content under Indian law or the laws of your jurisdiction.
• Content that infringes intellectual property rights of third parties.
• Malware, spyware, ransomware, or any malicious code.
• Spam, phishing, or unsolicited bulk email.
• Content that is defamatory, obscene, or promotes hatred or violence.
• Material that violates the Information Technology Act, 2000 (India).

Violation of this policy may result in immediate suspension or termination of your account without refund.

9. Limitation of liability

To the fullest extent permitted by applicable law:

• Our total liability to you for any claim arising from or related to our services shall not exceed the amount paid by you to us in the 3 months preceding the claim.
• We shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of business opportunity.
• We are not liable for disruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, internet service provider failures, or acts of government.

Nothing in these Terms limits our liability for fraud, death or personal injury caused by our negligence, or any liability that cannot be excluded under applicable Indian law.

10. Indemnity

You agree to indemnify and hold harmless House 35 Global Infotech LLP and its designated partners, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of our website or services in breach of these Terms.
• Content you upload, host, or transmit through our services.
• Your violation of any applicable law or third-party rights.

11. Termination

11.1 By you

You may terminate a recurring service (e.g. a hosting plan) by giving us 30 days’ written notice before the next billing date. Refunds for unused periods are governed by our Refund Policy.

11.2 By us

We reserve the right to suspend or terminate your account or access to services:

• Immediately, if you breach the Acceptable Use Policy (Section 8) or engage in illegal activity.
• With 14 days’ notice, for any other material breach of these Terms that is not remedied within that period.
• With 30 days’ notice, if we decide to discontinue a particular service.

11.3 Effect of termination

On termination, your right to use the service ceases. We will provide a reasonable opportunity to retrieve your data before deletion, except in cases of immediate termination for breach.

12. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of India, specifically the laws applicable in the state of Maharashtra.

Any dispute arising from or related to these Terms or our services shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts at Panvel, Maharashtra, India.

For clients in Dubai (UAE), Qatar, and Saudi Arabia: you acknowledge that this agreement is governed by Indian law and that disputes will be resolved in India, unless a separate governing law clause is agreed in your specific Service Agreement.

13. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this document reflects any changes. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

For material changes, active clients will be notified by email at least 14 days in advance where possible.

14. Contact us

For any questions about these Terms, please contact: